Insurance Telesales Agent - ManpowerGroup Middle East

Date Posted: 17-Aug-2019
Country: Qatar
Job ID: 46529

Our client is now recruiting for a Insurance Telesales Agent to be based in Doha. You will be directly reporting to the Team Leader/Supervisor Insurance Products
JOB PURPOSE / ROLE:
• Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products (life and general insurance) to customers
KEY ACCOUNTABILITIES: 
• Take and process orders in an accurate manner 
• Handle grievances as required 
• Go the “extra mile” to meet sales quota and facilitate future sales 
• Keep records of calls and sales and note useful information 
• Generating and qualifying leads from cold calling 
• Managing, tracking and following up on leads by calling them 
• Meeting monthly and quarterly sales goals in accordance with goals 
• Creating and updating activity reports 
• Handle queries and complaints to ensure quality of resolution within TAT. 
• Perform cross sell, digital migration or other initiatives as required 
• Seek and promote feedback from customers via CSAT or survey for quality improvements. 
• Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders. 
• Providing accurate and complete information to customers 
• Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department. 
AUTHORITY & DECISION MAKING:
• Execute customers’ requests as per agreed procedure.
KEY INTERACTIONS:
Internal
• Other functions within Customer Contact Centre, Branches, other departments
External
• Customers Job Details

Posted Date: 2019-08-18
Job Location: Doha, Qatar
Job Role: Sales
Company Industry: Employment Placement Agencies/Recruiting
Preferred Candidate
Career Level: Mid Career

Apply Now!